Upon completion of this study unit you will be able to:
- Understand and know how to apply the principles which govern the transmission of information in business situations.
- Be able to compose all common types of written communication in a clear, complete and correct way.
- Understand the principles of communicating orally in an effective way.
- Understand the importance of non-verbal signals in communication.
- Understand how common barriers to successful communication arise, and how they can be overcome.
- Understand the content of a passage of simple business information and know how to summarise it effectively.
- Understand the role of computers and other modern communication technologies in business communication.
- Understand common business and communications terms.
- Teacher: Laila Naranjit