Introduction to Business Communication

Upon completion of this study unit you will be able to:

1. Understand and know how to apply the principles which govern the transmission of information in business situations.
2. Be able to compose all common types of written communication in a clear, complete and correct way.
3. Understand the principles of communicating orally in an effective way.
4. Understand the importance of non-verbal signals in communication.
5. Understand how common barriers to successful communication arise, and how they can be overcome.
6. Understand the content of a passage of simple business information and know how to summarise it effectively.
7. Understand the role of computers and other modern communication technologies in business communication.
8. Understand common business and communications terms.