Upon completion of this unit, the learner will be able to:-
- Understand the significance of the environment on business activity.
- Understand the structure and organisation of business.
- Understand the competitive and political environment facing businesses.
- Understand the impact of the macro-economic environment on business.
- Understand the influence of the global economy on business.
- Understand the impact of socio-cultural influences and technology on business decisions.
- Teacher: Akeem Rahaman
Upon completion of this unit, the learner will be able to:-
- Understand the significance of the environment on business activity.
- Understand the structure and organisation of business.
- Understand the competitive and political environment facing businesses.
- Understand the impact of the macro-economic environment on business.
- Understand the influence of the global economy on business.
- Understand the impact of socio-cultural influences and technology on business decisions.
- Teacher: Roger Samaroo
Upon completion of this unit, the learner will be able to:-
- Understand the contribution Customer Service makes to achieving organisational objectives.
- Know how to improve customer service performance in an organisation.
- Know how to manage the customer interface.
- Know how to improve customer service levels in specific contextual settings.
- Understand the role and impact of front-line staff in the delivery of customer
service.
- Teacher: Roger Samaroo
Upon completion of this unit, the learner will be able to:-
- Understand the contribution Customer Service makes to achieving organisational objectives.
- Know how to improve customer service performance in an organisation.
- Know how to manage the customer interface.
- Know how to improve customer service levels in specific contextual settings.
- Understand the role and impact of front-line staff in the delivery of customer
service.
- Teacher: Burt Gransaull
Upon completion of this unit, the learner will be able to:-
- Understand the contribution Customer Service makes to achieving organisational objectives.
- Know how to improve customer service performance in an organisation.
- Know how to manage the customer interface.
- Know how to improve customer service levels in specific contextual settings.
- Understand the role and impact of front-line staff in the delivery of customer
service.
- Teacher: Alvin Rojas
Upon completion of this unit, the learner will be able to:-
- Understand the creative nature of marketing and know how to evaluate the role and value of marketing in a variety of business contexts.
- Understand the marketing mix concept (7Ps) and its role in the formulation of an integrated marketing plan in both domestic and international markets.
- Know how to formulate and evaluate marketing plans at domestic and international levels.
- Understand the role of information and research in marketing decision making and the influence technology has had on these activities in recent years.
- Understand the macro and micro environmental factors affecting marketing decisions and how to conduct environmental scanning and external audits.
- Understand consumer and organisational buyer behaviour and the main influences at individual, household and organisational level.
- Understand segmentation targeting and positioning tools and techniques and be able to develop and implement STP strategies in an appropriate and creative manner.
- Teacher: Trijata Maraj
Upon completion of this unit, the learner will be able to:-
- Understand the importance of a professional approach to HRM as an essential means for optimising the performance and commitment of an organisation's employees.
- Understand the role of effective and efficient people resourcing (HR planning, recruitment and selection) in securing a workforce with the requisite knowledge, skills and attitudes, enabling them to contribute to organisational goals.
- Understand the theory and practice related to the full range of HRM functions (learning, performance management, reward/recognition and employee relations).
- Understand the content and significance of key developments in the HRM arena, especially High Performance Working (HPW), employee 'engagement', employer branding, and self-managed learning.
- Teacher: Ayanna Charles-Ford
Upon completion of this unit, the learner will be able to:-
- Understand the framework of financial accounting.
- Know how to prepare and present the financial statements of companies in accordance with internationally generally accepted accounting practice (IGAAP) under International Financial Reporting Standards.
- Know how to prepare Statements of Comprehensive Income, Statements of Financial Position, Statement of Changes in Equity, and Statements of Cash Flows.
- Know how to analyse and interpret financial statements for a range of users.
- Know how to prepare and present consolidated financial statements in accordance with IGAAP.
- Understand the capital structure and gearing of a business.
Upon completion of this unit, the learner will be able to:-
- Understand different types of numerical data and different data collection processes, and be able to present data effectively for users in business and management.
- Understand the basic concepts of probability and probability distributions, and their applications in business and management.
- Understand how to apply statistical methods to investigate inter-relationships between, and patterns in, business variables.
- Understand how statistics and mathematics can be applied in the solution of economic and business problems.
Upon completion of this unit, the learner will be able to:-
- Understand different types of numerical data and different data collection processes, and be able to present data effectively for users in business and management.
- Understand the basic concepts of probability and probability distributions, and their applications in business and management.
- Understand how to apply statistical methods to investigate inter-relationships between, and patterns in, business variables.
- Understand how statistics and mathematics can be applied in the solution of economic and business problems.
- Teacher: Faraaz Abdool